Planning to attend Super Bowl XLVI this year and do not know where to
park or need a suggestion on where to eat? It won't be a problem this
year because you can tweet for help! For the first time in Super Bowl
history the host committee in Indianapolis is using social media to its
full advantage. What is the purpose of this? It is to engage the fans of
course! I think the idea is genius ultimately because there are always
numerous problems that occur during game day and Super Bowl weekend that
have nothing to do with the host city or NFL however, it can ruin a
fans experience.
I am attending my first Super Bowl volunteering for the PR staff at the
NFL and I have had the opportunity to tweet and use Facebook for help
here in Indianapolis! Although I have never been to a Super Bowl before
from what I have heard from other workers is that the host committee
staff has never used social media to the extent in which Indianapolis is
this year. In today's society and after seeing the positive feedback
that the host committee has received from fans I think it is something
that should be done every year by future host cities.
Here in Indianapolis if you are flying into the city you are greeted
with a "Get Connected" card with information on how visitors and fans
can become involved with the Twitter and Facebook chats about Super Bowl
XLVI. The card contains Facebook, Twitter and Foursquare links along
with a QR Code to the host committees website. The host committee has
created a
website
created a Super Bowl event finder where fans are able to type in a
location and date in order to find out events around Indianapolis they
can attend. They have also created a
blog
area where fans can share and upload their stories from Super Bowl XLVI
and there is an online question and answer service sponsored by Cha
Cha. It is the most socially interactive Super Bowl that the NFL has
ever seen with the first ever social media command center in downtown
Indianapolis to encourage fans and visitors to use social media and
share their experiences online. If you are attending this years Super
Bowl and want to share your story along with the 150,000 fans in
Indianapolis the official twitter is @SuperBowl2012 and the official
hashtag is #sb46. Questions can be answered 24/7 during the week leading
up to and on Super Bowl Sunday. The host committee also reached out to
46 of Indiana's most influential bloggers to share the social media
story of this year's new changes. "This is the first time this kind of
large-scale social media monitoring has been tried at an event of this
size . . . and it’s giving us a peek into the future of
intelligent 1:1 marketing." (Forbes.com)
During an event as large as the Super Bowl there will be fans using
social media around the world to engage with each other and share
stories. However, the host committee in Indianapolis has made the
experience special in the social media world. For those attending Super
Bowl XLVI in Lucas Oil Stadium or even those visiting as fans that may
not have tickets can still share the experience. The stadium is limited
to approximately 74,000 people although there are over 150,000 people in
Indianapolis for the Super Bow. This is a way to interact with all fans
and not just those that are lucky enough to attend the game.
Here in Indianapolis I have only heard positive feedback about the new
social media changes and I think it will be used continuously in some
way or another at future Super Bowls. At an event so large like Super
Bowl XLVI it is truly the only way to engage all of the fans at once in
one area.
To read more about the new social media engagement read
this article.